Login

Sign Up

After creating an account, you'll be able to track your payment status, track the confirmation and you can also rate the tour after you finished the tour.
Username*
Password*
Confirm Password*
First Name*
Last Name*
Birth Date*
Email*
Phone*
Country*
* Creating an account means you're okay with our Terms of Service and Privacy Statement.
Please agree to all the terms and conditions before proceeding to the next step

Already a member?

Login

Polar adventure Specialists Making Tracks to the ends of the world Passionate for adventure travel

ENVIRONMENTAL CARE

We care about the heritage and environment of the places we visit

TAILOR MADE EXPERIENCES

We believe in a boutique and tailor made service

LIFE CHANGING EXPERIENCES

Our expeditions are an unforgettable and life changing experience

PERSONAL SERVICE

Personal service from the first minute you contact us

Where do you want to go?

/View All Destinations

We have put all our energy and planning into the handful of exceptional destinations in our portfolio, destinations that we personally have experienced in depth. We work closely with our partners, operators and guides, many of which we have become close friends and who are as committed as us to ensure we provide the very best experience.

63 Voyages
47 Voyages
6 Voyages

South America

1 Voyage

Central America

4 Voyages
Passionate about adventure travel

Experts in polar expedition cruising

Ice Tracks is a small, dedicated adventure travel company passionate about exploring the far reaches of the world with you.

Through our intimate, guided groups, or our personal, tailor-made itineraries, we are able to combine hands-on exploration and meaningful encounters with local cultures, eco-systems and wildlife, in pristine, unusual and spectacular destinations. By travelling with experienced explorers, historians, naturalists, photographers and other experts, your Ice Tracks trip not only has a positive impact on the wildlife, ecosystems and communities we visit, but it also becomes a life-changing nature experience.

While we specialise in the Arctic and Antarctic, we also explore less icy destinations through Wild Tracks – offering bespoke trips to Patagonia, Ecuador & Galapagos and Africa.

We can’t wait to explore with you.

Our signature trips and personal picks

Grand Antarctica Roundtrip

Search the waters for Weddell, elephant and crabeater seals as your Captain expertly navigates the pristine icebergs and ice floes in picturesque channels.

The Antarctic Circle Crossing

Make memories that you’ll keep for a lifetime in this extraordinary part of the world. Seal your status as a true Antarctic explorer under the expert guidance of our experienced expedition team.

Beyond the Antarctic Circle

Make memories that you’ll keep for a lifetime in this extraordinary part of the world. Seal your status as a true Antarctic explorer under the expert guidance of our experienced Swan Hellenic expedition team.

Jewel of the Arctic

Discover Svalbard’s northwest coast, the east coast of Greenland and disembark in Iceland.

Northwest Passage

Get a glimpse into the Arctic world that captivated early explorers by venturing to the fabled Northwest Passage.
Galapagos Blue footed boobie

Galapagos by Land & Sea

Explore Santa Cruz and enjoy an amazing Cruise around Tower and Hood Island.

Testimonials

"Come as a client, leave as a friend"
  • We have reached the conclusion that there would not be a single thing to change or improve on if we did the same trip tomorrow. Because all members of the team appeared to genuinely enjoy their “work”‘ we were provided with an absolutely brilliant experience. Overall, we think the enthusiasm of your support teams, both on board and ashore, made each day truly exciting and for that reason look forward to our next trip with you.
    As a keen photographer, I did not expect to see such a variety of wild life and landscapes.
    Tim and Jan enjoyed our voyage Intro to Spitsbergen

    Tim and Jan Burr
  • Ice Tracks made my dream of traveling to an Emperor Penguin colony come true. At the time I didn’t think it was possible. They come over as a young adventurous business and I like that look and feel. Soon you realise the relationship is founded on mutual trust and feel and you are not just buying a ticket you are buying an experience. Caro worked hard to provide an end-to-end solution tailored to my requirements. Cris was wonderful at making the bookings and constantly keeping in touch when situations changed. Angie made a difference with a special personal touch.
    I salute and thank you all!

    Roger Clark travelled with us to Antarctica

    Roger Clark
  • The highlight for us was definitely Greenland. Our boat trips at Fjords was rememberable experience and for us better the the Antarctic. The amazing icebergs, whales and the effect of global warming has on the area is a must see as one will never understand the impact f this if you don’t see it for yourself.
    We travelled 40000 km safe and sound.Thank you is such a small word for the gratitude we have for you planning our trip.
    From the word go everything was perfectly planned. We will never forget this trip.
    Frans and Tokke Pieterse travelled with Ice Tracks to Iceland & Greenland

    Frans and Tokke Pieterse
  • The holiday exceeded all expectations. The Galápagos Islands and their flora and fauna are stunning in themselves but being part of a group of only 16 with the most wonderful guide gave a real feeling of camaraderie as we all wondered at our experiences and delighted in them together. An amazing place, boat, crew and superb companions made this a truly magical adventure.

    Elizabeth travelled with us to Galapagos

    Elizabeth Wood
  • Caro and Angie have that rare quality of making every client feel a very special and valued member of the very close “Ice Trackers” family. You can be certain that every aspect of your expedition will have been minutely researched and that only the very best guides, accomodations, transport systems etc will have been engaged.
    Bob Jay, Peru, Ecuador and Galapagos

    Bob Jay
  • Simply, this trip was the ‘gift that just kept giving’. Our tailored 15 day tour of Patagonia was first class and your experience shone through with every location, guide, experience and resting place we enjoyed. Thanks again to the entire team at Ice-Tracks for a memorable experience.

    Patrick Sundry travelled with us to Patagonia

    Patrick Saundry

Booking Incentives

You can take your dream trip and save money with us!

Whether an Early Bird Booking Incentive or a Late Owl Sale, we always have a number of great savings available that vary depending on where and when you want to travel.

Browse Voyages By Experiences

/View All Experiences

Newsletter

13 Voyages

Camping In Antarctica

42 Voyages

Hiking / Trekking

38 Voyages

Local Experts

89 Voyages

Polar Wildlife

6 Voyages

Snow Shoeing

65 Voyages

Whale Watching

Subscribe for updates & promotions

To see how we use your data, please read our Privacy Policy

Our Instagram

Today most of our dear Trackers joining us on Shackleton’s Final Quest voyage are arriving in Ushuaia, where we will spend the following two days exploring and discovering the southernmost city of Argentina, before embarking on an immersive journey unlike any that has come before or will ever come again.

To commemorate the 100th anniversary of the life and passing of Sir Ernest Shackleton, and in this, the year his lost ship Endurance was miraculously found, we will experience what promises to be a once-in-a-lifetime experience, which seems only right, since there will never again be an explorer like Sir Ernest Shackleton, in this lifetime or any other.

It is almost time to cast off the bowlines, and sail away from the safe harbour on a journey of exploration, discovery – and dreams!

#icetracks #makingtracks #shackletonsfinalquest #finalquest #antarctica #southgeorgia #falklands #shackleton #sirernetshackleton #ernestshackleton #polarexplorers #weareallexplorers #polarhistory
...

52 2

Penguins on the Move! 🌊🐧

While awkward and adorable on land, once these birds get into the water, they’re incredibly streamlined and agile.

This behaviour, called “porpoising”, where they leap out of the water, is a very efficient way of swimming while also useful for breathing. So fun to watch as they cross the bow of your zodiac, of course!

This amazing moment was captured by Amanda Fieldhouse, who embarked this past November on a memorable voyage to Falklands, South Georgia and Antarctica:

“I want to thank you again for all you did to make this trip possible for me - it was just incredible. It’s a cliche - but it really was a dream come true! To be honest it’s hard to come back to reality!!”

#icetracks #makingtracks #antarctica #falklands #southgeorgia #southernocean #penguins #porpoisingpenguins #adventuretravel #ITtestimonials #dreamscometrue #weareallexplorers
...

33 0

Making dreams come true is exactly what we love to do 💙❄️🌊🐧 We hope @miiraine and @vellel continue enjoying their honeymoon in Antarctica and collect memories to cherish for a lifetime!

#icetracks #makingtracks #antarctica #seewhatothersdont #makingmemories #makingdreamscometrue #honeymoon #honeymoontravel
...

46 0

All aboard!!!

This is Lisa, a seasoned Ice Tracker getting ready to start her Antarctic Adventure. If this is her smile now, we can't imagine her face when finally stepping foot on the 7th Continent.

Bon voyage Lisa and Steven!

#icetracks #makingtracks #adventuretravel #weareallexplorers #antarctica #southgeorgia #falklands #weareallexplorers #bucketlistadventures #bucketlist #sevethcontinent
...

26 4

Our first passengers of this Antarctic Season are already in Puerto Madryn (Argentina) where they will begin a wildlife lover’s dream, heading down to Falklands, South Georgia & Antarctica.

These are one of the fine sights of Fortuna Bay they will probably enjoy soon, a popular penguin hangout. Located on the north shores of South Georgia this place is surrounded by rugged mountainous beauty and teeming wildlife.

Fair winds and following seas!

#icetracks #makingtracks #antarctica #southgeorgia #falklands #fortunabay #weareallexplorers #bucketlistadventures #bucketlist #kingpenguin
...

30 1

The Galapagos Islands are truly magical – from the pristine beaches and spectacular sunsets to the vast diversity of unique flora and fauna, the islands are simply enchanting. 

Join us on our amazing Galapagos by Land & Sea voyage which includes two days at a stunning lodge in Santa Cruz followed by an 8 day cruise that includes Hood, Floreana and Tower Islands. 

From playful sea lions to colonies of blue-footed boobies and an abundance of fascinating marine life, our expedition’s sole focus is to get you up close and personal with the archipelago’s unique wildlife.

Galapagos by Land & Sea
Duration: 11 Days 
Dates: 8 - 18 January 2023
Departure/Arrival: Quito

☝️Hit the link in our bio for more info about this amazing voyage.

#wildtracks #makingtracks #galapagos #enchantedisles # #traveldeeper #galapagosislands #galapagosarchipelego #sunset
...

10 0

Imagine camping under the twinkling stars and the clearest sky you’ve ever seen. Sure, the air outside is a bit cold, but you’re nice and cozy in your high-tech camping gear while the sounds of whales blowing in the distance, the crackling of glaciers lulls you to sleep.

Camping on the frozen continent, waking up on a new day, a new dawn in a paradise of ice is one of the most unique experiences you can imagine!

#icetracks #makingtracks #antarctica #antarcticpensinsula #adventuretravel #feelinggood #traveldeeper #exploremore #icescapes #itisbetteroutside
...

30 2

When a chick penguin inadvertently sneaks up to you when you are busy taking pictures…  a moment that makes you feel that you’re on top of the world!

As we are getting closer to our Shackleton’s Final Quest voyage, we are greatly looking forward to experiencing up-close wildlife encounters as such happened during our past Shackleton’s Centenary Voyage.

Who else dreams of visiting Falklands, South Georgia & Antarctica in a very special way? This voyage will be  packed with events in recognition of the life and death of Sir Ernest Shackleton and those who served under him. 

☝️ For more details about Shackleton’s Final Quest voyage, download our brochure following the link in our bio! 

🎥: @burr8199

#icetracks #makingtracks #antarctica #southgeorgia #falklands #polarexplorers #polarhistory #polarhero #finalquest #shackleton #ernestshackleton #shackletonsfinalquest #wildlifeencounter #chickpenguin #goldharbour
...

43 4

This year the theme for World Rhino Day is “Five Rhino Species Forever“. This theme highlights the importance of the five rhino species which are left in our world today. The theme was thoughtfully decided to draw attention to the protection of these five rhinos. It compels people to take action so that these beautiful species can remain on our planet forever.

The Five Species of Rhinoceros are: Sumatran Rhino, Black Rhino, Greater one-horned rhino, White Rhino, Javan Rhino

@save_the_waterberg_rhino is a local, grass roots, not-for-profit NGO, based in the Waterberg, Limpopo in South Africa.They focus on fundraising, and supporting all those involved with saving and protecting rhino. 
 
#wildtracks #makingtracks #WorldRhinoDay #RhinoDay #rhinos #SaveTheRhino #conservation #adventuretravel #africa #southafrica #wildlife
...

19 0

Dreams do come true! Explore Antarctica and save up to 50%

Book soon and enjoy major savings on two of our Departures:
Adventures in Antarctica (12 Days) and Celebrating Antarctica (13 Days).

Hurry! This sale will end at 5:00PM EDT on September 16th or when inventory is exhausted, whichever comes first.

#icetracks #makingtracks #antarctica #antarcticpeninsula #polarplunge #dreamscometrue #traveldeeper #adventuretravel
...

17 0

Embark on an expedition cruise and  immerse yourself in exploring the Falklands, South Georgia, and ever-impressive Antarctica.   

You’ll enjoy unforgettable encounters with untamed wildlife in a vast, dramatic and spectacular setting; you’ll take a step back in time at historically significant sites; and you’ll be mesmerized by the rich diversity and contrasts that make these regions so captivating and unique.

We are a small, dedicated adventure travel company passionate about exploring the far reaches of the world with you.

#icetracks #makingtracks #antarctica #antarcticpeninsula #falklands #southgeorgia #antarctica #expeditioncruise #traveldeeper #exploremore #icescapes #adventuretravel
...

13 0

September 8th is International Iguana Awareness Day!🦎

The Galapagos Islands is the only place in the world where you can find the famous marine iguana! Since dinosaurs are extinct, these prehistoric-looking creatures are the next best thing.

Come and see them for yourself, explore Galapagos by Land and Sea with us next January 2023.
During this 11 day itinerary we will visit Santa Cruz and enjoy an amazing Cruise around Tower and Hood Island.

Hit the link in our bio for more info about this amazing voyage.

📸: Dieter Butow

#wildtracks #makingtracks #galapagos #iguana #marineiguana #enchantedisles # #traveldeeper #galapagosconservation #galapagosislands #galapagosarchipelego #wildlifeconservation
...

22 0

To commemorate the 100-year anniversary of the life and passing of Sir Ernest
Shackleton, and in this, the year his Endurance was miraculously found, we will embark
on an immersive journey unlike any that has come before, or will ever come again: Shackleton’s Final Quest.

Come with us on an extraordinary twenty-two-day exploration of the life, legacy,
and unparalleled polar experience of the man widely acknowledged as Antarctica’s
greatest explorer.

Among the many inspiring experts you’ll hear from, Angie Butler, is passionate about sharing the most fascinating, awe-inspiring polar history. She is author of “Ice Tracks – Today’s Heroic Age of Polar Adventure”, “The Quest for Frank, and and co-author of ’Shackleton’s Critic – the life and diaries of Eric Stewart Marshall’

One of the highlights of this voyage will take place in the Whaler’s Church in historic Grytviken, where Shackleton will be honoured with a ceremony like never before, featuring readings selected by Joanna Worsley and others.

👆To discover more about Shackleton’s Final Quest Voyage, hit the link in our bio!

#icetracks #makingtracks #antarctica #antarctica #polarexploration #expedition #history #polarheroes #shackleton #siresnestshackleton #ernestshackleton #southgeorgia #gritvyken #neverstopexploring #weareallexplorers #shackletonsfinalquest
...

20 4

Tim and Jan Burr have explored more than 8 trips on four continents with us, from the majestic icebergs of the Arctic to the deserts of Namibia, the wonders of the Galapagos to the snow bound isles of Antarctica. This is their testimonial in the Okavango Delta, Botswana.

We believe that our Trackers Drink Flask can be the seed that grows into something much bigger… please take it everywhere you go. Traveling can be unpredictable and it is always useful to have fresh safe drinking water.

Here are some of the benefits they have already enjoyed as returning clients and members of our Trackers’ Club Loyalty Programme:

💸 LOYALTY DISCOUNTS
5% to 10% off the published price. You will always get a discount with us.

🔝LOYALTY UPGRADES
Cabins, hotel rooms or reduced single supplement. We will make you feel special right from the start!

🏫 COMPLIMENTARY TRAVEL SERVICES
A Hotel stay, a Private transfer, a Day Tour or a “Welcome Package”.

🎁 PERSONALISED GIFTS
Designed and where possible Made in Britain gifts of the highest quality.

🗺 RECCE EXPEDITIONS
Travel at cost. Discover new destinations with us!

To discover all the benefits of our Trackers’ Club Loyalty Programme, hit the link in our bio!

#icetracks #makingtracks #loyaltymembershipclub #loyaltydiscounts #africa #botswana #okavangodelta #refusesingleuseplastic #noplastic #sustainabletravel #ittestimonials
...

14 0

One of the highlights of any expedition to the polar regions is zodiac cruising. These large, heavy-duty inflatable vessels are extremely safe and were specially designed for expedition work.

Zodiacs are used for transferring you ashore and for taking you ocean-level cruising among icebergs, whales and seabirds. During the expedition, you will visit remote and isolated sites that are accessible only by Zodiac.

Any expedition cruise that uses Zodiacs for operations begins with a mandatory briefing. In this session, the Expedition Leader explains how to travel in the boats safely—from embarkation to disembarkation. You are thoroughly explained the guidelines like how to wear the versatile life jacket or how embarkation and disembarkation work in varied conditions.

Zodiac cruising can offer some of the most amazing perspectives in the Polar Regions!

#icetracks #makingtracks #antarctica #zodiac #safetyfirst #adventuretravel #adventuretravel #traveldeeper #itisbetteroutside #antarcticpeninsula #seewhatothersdont #weareallexplorers
...

70 4

Which is the next top experience you are looking forward to for your next Arctic Adventure?

Polar bears, meeting fellow travellers, whale watching, breathtaking landscapes, colossal icebergs, more wildlife encounters, kayaking, making memories to last a lifetime, zodiac cruising…

We are a dedicated adventure travel company passionate about exploring the far reaches of the world with you and experts in polar cruising!

#icetracks #makingtracks #arctic #adventuretravel #traveldeeper #polarbears #polarcruising #youonlyliveonce #whalewatching #wildlifeencounters
...

25 0

Hannah Point. 62˚39'S, 60˚37'W - South coast of Livingston Island.

Business as usual at the Magical South Shetland Islands. Gentoo Penguins hanging out and a skua strolling by.

About 75 miles north of the Antarctic Peninsula are the South Shetland Islands. Their convenient location on the sea route to Antarctica from South America makes them a common stop before reaching the White Continent.

Hannah Point supports some of the most diverse animal life of the Antarctic Peninsula. Species such as chinstrap and gentoos penguins, blue-eyed shags, giant petrels, elephant seals and skuas are usually seen here.

To provide information about these lovable animals and more, researchers have set up an outdoor museum in Walker Bay that displays fossils, seal jaws, penguin skulls, and dazzling minerals.

🎥:Natalia Banega

#icetracks #makingtracks #antarctica #southshetlandislands #gentoopenguins #skua #wildlifeencounters #traveldeeper #walkerbay #hannahpoint
...

25 0

Into the brash ice and exploring the far reaches of the world, this is what we love to do.

Known as the ‘birthplace of icebergs’, West Greenland boasts some of the most spectacular, awe-inspiring ice on Earth. Zodiac cruise in the UNESCO World Heritage Listed Ilulissat Icefjord, where majestic, sculpted icebergs parade down dramatic fjords, and the Sermeq Kujalleq glacier flows from the massive Greenland ice sheet – the second largest on Earth – into the sea.

This is just a glimpse of one of the zodiac cruises our intrepid group of Ice Trackers are enjoying during our Signature voyage around the Northwest Passage: In the Footsteps of Franklin.

#icetracks #makingtracks #visitgreenland #greenland #westgreenland #brashice #ice #iceberg #zodiaccruise #arctic #weloveourjob
...

19 0

Who wants to take a sneak peak of how we set sail? As our Signature voyage around the Northwest Passage begins we already have plans for our next Arctic Adventure. Don’t miss out on our 2023 Signature voyage around the Arctic!

Jewels of the Arctic is a 15 day cruise around Svalbard’s northwest coast and the east coast of Greenland, a land of grand superlatives, before concluding in Iceland. We will depart next June 2023. Contact us for more details, join us and get the thrill of sailing through these remote icy waters!

#icetracks #makingtracks #arctic #svalbard #norway #greenland #visitgreenland #iceland #northwestpassage #adventuretravel #traveldeeper #signaturevoyage
...

71 9

Hello Greenland!

During the next following weeks, a happy group of Trackers’ will retrace the steps of the intrepid Franklin Expedition, which left the shores of England in 1845 in search of the last unexplored section of the Northwest Passage.

After arriving in Toronto and a charter flight to Kangerlussuaq, Greenland, we embarked and set sail. For the next few days, we will be exploring West Greenland.

We can’t be more excited to discover new places, to immerse ourselves in the best the region has to offer and share these experiences with you and all our dear Trackers.

#icetracks #makingtracks #signaturevoyage #arctic #visitgreenland #northwestpassage ##neverstopexploring #traveldeeper
...

13 7
This error message is only visible to WordPress admins
Error: Connected account for the user ice.tracks does not have permission to use this feed type.

Travel Articles

/Read All Articles

Jewels of the Arctic

Jewels of the Arctic is the perfect title for a magical voyage.
Read More

Shackleton’s Final Quest: Speakers and presenters

Shackleton’s Final Quest promises to be a once-in-a-lifetime experience as we honour not only  Sir Ernest Shackleton and the men who served under him but the heroes of the Edwardian Age of polar exploration. The Shackleton’s Final Quest is a voyage very close to our hearts as it marks the end of a series of voyages...
Read More

Citizen Science Program

Citizen Science is a way to harness the power of travelers to observe, record, and report on natural phenomena. This is particularly helpful in the Antarctic, where it is challenging to support long-term academic observation teams. Guests during Shackleton’s Final Quest Voyage are invited to participate in data-gathering activities that support major research projects. The...
Read More
1 2 3 37

Our Endorsements

We are using cookies to give you the best experience. You can find out more about which cookies we are using or switch them off in privacy settings.
AcceptPrivacy Settings

GDPR

  • Privacy Policy

Privacy Policy

Ice Tracks Limited is committed to protecting your privacy. This policy sets out how we collect, use and store your personal information. This policy applies to our website and to our processing activities in general.

This policy covers our commitment to comply with the EU General Data Protection Regulation (GDPR) and other relevant data protection legislation. When we refer to “we”, “our” or “us” this means Ice Tracks Ltd.

  • Registered address:
    Valley Farm Studios, Radway, Warwickshire, CV35 0UJ
  • Company Registration Number: 08485753
  • ATOL Number 10791
  • VAT Number GB 160327633

When we refer to ‘personal information’ within this policy we mean ‘personal data’ as defined under the GDPR. (‘Personal data’ means any information which relates to a living individual who can be identified either directly or indirectly such as a name, an email address, or other personal details).

We collect your personal information to ensure we operate effectively and provide you with the best experiences with our products and services. The aim of this policy is to inform you about how we use your personal information and your choices, including how to access and update your personal information.

We may make changes to this policy from time to time by updating this page, so encourage you to refer back to this policy. If we make any significant changes we will endeavour to notify you.

How to contact us

If you have any questions about this policy or wish to exercise any of your privacy rights, please use the following contact information:

  • Write to us: Ice Tracks Expeditions, Valley Farm Studios, Radway, Warwickshire, CV35 0UJ
  • Email us: info@ice-tracks.com
  • Call us: +44 (0) 1926 641938

The personal information we collect

When you express an interest or book a holiday with us you may provide us with personal information relating to yourself or others (travelling with you) this may include:

  • Your contact details i.e. your name, address, email address and phone number
  • Passenger information, passport details and other ID documents
  • Relevant medical data and special dietary requirements
  • Credit/bank account details
  • Travel insurance details
  • Emergency contacts/next of kin.

We collect this information in order to fulfil your request for our products and services or to provide your travel arrangements.

When using our website, we will also collect information about how you use our site.

How we use personal information

We use your personal information for the following purposes;

  • General administration
  • To respond to your enquiries
  • To process your booking and provide you with our travel services
  • We conduct these activities at your request.
  • To send you future marketing communications regarding our products and services.

We will only send you marketing communications where you have actively opted-in to receive them. You can opt-out at any point in the future. We will only send you such messages about our own products and services and will not share your personal information with other organisations for their own marketing purposes.

In order to ensure our marketing communications are relevant to you, we may use details such as your purchasing history, geographical location, gender and age to send messages which we feel will be of specific interest to you.

We use MailChimp as our marketing automation platform. By sharing your email address with us and opting in to receive our Newsletter, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.

In order to maximise the performance of our website and to improve individual user experience we collect data on how you use our site.

Your choices regarding your personal information

How to stop direct marketing communications

You can update or stop receiving marketing communications from us at any time in the following ways:

You can click on the unsubscribe link on any of our promotional emails, tell us during a call or by writing to us using our contact details.

How to access your personal information

You have the right to request that we provide you with the personal information we hold for you and what we are using it for. This is known as a ‘Subject Access Request’. Upon receipt of such a request we may ask you to provide proof of your identity. We will respond to your request at least within one calendar month. To exercise this right please contact us.

How to amend or request that your information is erased

Please let us know if the personal information we hold for you is incorrect or needs updating and we will amend our records.

You also have the right to request that we erase your personal information, we will respond to such a request within one calendar month. To exercise either of these rights please contact us.

If you have any questions about how we have handled your personal information or are unhappy in anyway, please contact us.

You also have the right to raise any complaint you may have with a supervisory authority. In the UK this is the Information Commissioner’s Office.

Do we share your personal information?

We will share your personal information with airlines and our suppliers in order for us and them to fulfil your booking requirements.

Additionally where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us for example medical or dietary information. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons).

How we keep personal information secure

We are committed to protecting the security of your personal information. The personal information we collect is held on our UK servers and we have measures in place to prevent any unauthorised access. We limit access to personal data, especially where this may be sensitive information. We use secure methods to ensure personal information is protected when we transmit it to other organisations, for the purposes of fulfilling a request and or a holiday booking.

How long we keep personal information

We only keep your personal data for as long as necessary to fulfil the requests and booking you have made with us. Many of our customers return to book future holidays, we do therefore store a minimal amount of information for longer, so we can provide a good customer service for you. We may also keep personal information for essential purposes such as complying with our legal obligations or resolving disputes. As our requirements can vary, our retention periods reflect this.

Using external links

Our website may contain links to other websites. Please remember that when you use a link to go from our website to another website our Privacy Policy no longer applies. If you follow links to other sites from our website your data will be subject to the privacy policies of those sites. You should refer to these policies before providing your personal information.

Lawful basis for data processing

We rely on the following lawful bases to collect and process personal data:

  • Article 6.1(a) – Consent
    For all our marketing communications, including information on our products and services, news, offers and special events.
    Where you supply us with special category data, such as medical conditions, for the purpose of arranging your holiday.
  • Article 6.1(b) – Performance of Contract
    To fulfil enquiries and provide holiday arrangements to our customers.
    To respond to customer requests for specific information or action – for example, a brochure request, competition entry or holiday enquiry.
  • Article 6.1(f) – Legitimate Interest
    To use information you have provided to us to ensure we send you marketing communications that are more likely to be relevant and of interest to you.
    To gather information about how our website is used to enhance the user experience and to improve performance.

Proceed Booking